We are able to exchange or provide a store credit if your merchandise is returned and received within 15 days from the date of purchase. 

 

Please contact us at bootleglady@gmail.com for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 15 days or final sale products.

 

Bootleglady.com asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.

 

Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.

 

The following items are not returnable/exchangeable under any circumstances: 

 

Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.

 

Cancelled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to youniquelyupartiesandgifts.com and the original return/ exchange policy will be applied.

 

Exchanged items along with orders that use a store credit are not eligible for free shipping.

 

Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 15 days of receipt.

 

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at bootleglady@gmail.com if you have questions about personalization, before placing your order.  With regards, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  NOTE:  bootleglady.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

 

PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.